HOW TO: Connect to BigPond Wireless Next G in OS X 10.5 Leopard

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Danny Gorog01 December 2007, 6:37 AM

Got a Telstra Next G 7.2 expresscard and Leopard? Here's the way to get them working together again without waiting for an updated Bigpond connection manager.


In a previous article, I noted that users of Bigpond's Next G 7.2 Wireless expresscard made by Sierra Wireless were out of luck if they wanted to upgrade to Mac OS X 10.5 and remain online.

In my case, I tried using the latest software available from Bigpond on my installation of Leopard and simply couldn't get my card to connect. The Bigpond connection manager kept unexpectedly quiting.

According to Craig Middleton from Telstra, Bigpond is close to releasing an unsupported beta of the connection software for Leopard.

If you can't wait until then, though, one enterprising user, Leslie Nassar, has posted instructions on his website on how to get a Next G expresscard and Leopard to play nicely together.

Leslie's solution is actually remarkably simple. First off, you'll need to download and install the latest Sierra drivers from here. Once you've installed the drivers, you should delete the "SierraWatcher" application without running it -- it is designed for use with Telstra Mobile cards, and may actually damage the configuration of the BigPond Wireless cards in a way that's not easy to reverse.

Next, you'll need to click on the Aircard that appears in your Network preferences, and enter your Next G username and password. (Note, you can click any of the screenshots below to view them at full size in a popup window.)

Don't forget to tick "Show modem status in menu bar", too, so that you can easily connect/disconnect the modem from the menu bar rather than having to go into network preferences each time.

Configuring the basic settings for the AircardConfiguring the basic settings for the Aircard

Then, click "advanced" and change the settings on the advanced page.

  • You need to select the modem driver as Sierra
  • Network type should be GSM
  • Change the APN to telstra.bigpond

Configuring the advanced settings for the Aircard to work with BigPond WirelessConfiguring the advanced settings for the Aircard to work with BigPond Wireless

It's worth clicking on the "PPP" tab and changing a few options there too:

  • Check the "disconnect if idle" option. If you're on a time-charged plan with BigPond, make sure it's ticked! Otherwise, you can untick it.
  • "Connect automatically when needed" can be useful if you use the BigPond Wireless card as your primary internet access device.
PPP options: worth checking a few things herePPP options: worth checking a few things here

I tested Leslie's solution this morning and I'm happy to report that I'm back online again. Craig from Telstra also confirmed that 'it is technically possible to use the Sierra connection managers with a BigPond username and password, but again it would be unsupported and users really should wait for the Bigpond connection manager.'

On the other hand, if we all did what Craig suggested, Leopard users would still be offline with a service they're paying good money for.

So, if you're a Leopard user with a Next G 7.2 Wireless card why not give Leslie's solution a shot? In the short term both solutions are officially 'unsupported', and using the built-in OS X networking over 3rd party Bigpond software would always be my preference.



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tin:

On the other hand, if we all did what Craig suggested, Leopard users would still be offline with a service they're paying good money for.

Call me cynical, but I suspect that's standard Telstra behavior.... Saves them money in bandwidth costs, etc :-P

29 February 2008, 8:32 PM (10 months ago)report abuse Send to a friend reply

hehehe:

Interesting to see Apple users suffering the same problems as Vista users - maybe it doesn't "just work" after all LOL

29 February 2008, 8:32 PM (10 months ago)report abuse Send to a friend reply

Craig Middleton, BigPond:

We understand the frustration of Leopard OS users, however we are beholden to the hardware manufacturer's for the drivers. Once we get them, we can test them and incorporate them into our connection managers very quickly. We hope to have a beta available this week.

29 February 2008, 8:32 PM (10 months ago)report abuse Send to a friend reply

frustrated:

it is absolute rubbish no beta has been released no idea when its coming out!!! software crashes computer $300.00 card & a 59.00 PM useless service everyone should disconnect in disgust then we will see if telstra moves their buts i tried the work around with my option express card & it dosent work come on everybody disconnect they will crap them selves if all mac users disconnected we shouldnt have to wait this long & we should be treated with credits & stuff for the wait if you understood it would be fixed dont B-S about manufacturer drivers its your connection manager software

29 February 2008, 8:49 PM (10 months ago)report abuse Send to a friend reply

frustrated:

it is absolute rubbish no beta has been released no idea when its coming out!!! software crashes computer $300.00 card & a 59.00 PM useless service everyone should disconnect in disgust then we will see if telstra moves their buts i tried the work around with my option express card & it dosent work come on everybody disconnect they will crap them selves if all mac users disconnected we shouldnt have to wait this long & we should be treated with credits & stuff for the wait if you understood it would be fixed dont B-S about manufacturer drivers its your connection manager software

29 February 2008, 8:49 PM (10 months ago)report abuse Send to a friend reply

Hammerflight:

Yawn. Do you not think Optus and Vodafone WBB are affected by this too? Leopard is a very new OS and makes up a very small part of the OS market. "we should be treated with credits". In case I'm missing something here, YOU chose to use that OS, why should someone give you money for that? "dont B-S about manufacturer drivers its your connection manager software". I don't know if you understand how this type of software is created. As previously stated, the manufacturers provide the drivers which are then incorporated into the connection software. Get a clue and try some punctuation.

29 February 2008, 8:49 PM (10 months ago)report abuse Send to a friend reply

Spacecadet:

Happy to report that it works for me as well. I am using the Sierra 7.2 USB modem on 10.5.1. Seems Apple have support for this built into the OS. Not sure how Bigpond/Telstra will change it when it is officially supported.

29 February 2008, 8:32 PM (10 months ago)report abuse Send to a friend reply

Roger McIntosh:

Followed the instructions as suggested but couldn't get an aircard option to appear in the Network preferences - does this need to be added?

29 February 2008, 8:32 PM (10 months ago)report abuse Send to a friend reply

Leslie Nassar:

Hi Roger, on my 13" MacBook I had to uninstall the BigPond stuff before installing the Sierra drivers to get it to work. FWIW, I had done an upgrade to Leopard on that machine.

The 15" MacBook Pro on the other hand was a clean install of Leopard; once the Sierra sofrware was installed, the Aircard worked flawlessly.

29 February 2008, 8:49 PM (10 months ago)report abuse Send to a friend reply

Roger McIntosh:

Success! I made the error of thinking the Airport card was an Apple device that was related to the slot for the wireless card (well, I do have an Airport wireless router, Air this Air that...you get my drift) not a PCMCIA wireless card - I have a Globetrotter expressport card, so it was just the case of configuring that device as you described.

Thanks for your help - I've logged this reply over the wireless connection

29 February 2008, 8:49 PM (10 months ago)report abuse Send to a friend reply

Roy :

I followed the instructions and it worked perfectly - thank you very much. Saved me a bunch of stress as I am about to go travelling.

29 February 2008, 8:33 PM (10 months ago)report abuse Send to a friend reply

anonymous user Anonymous user

This month in the new look APC!

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